Your privacy.
This website is operated by Lumina Labs US LLC. This notice explains how the website handles conversations and enquiries.
Conversations with Mia
Mia is an AI assistant. Text questions are processed by Anthropic, and voice by Retell. Please avoid sharing passwords, payment details or sensitive personal information. Voice starts only when you choose it and permit microphone access.
A necessary session cookie links your conversation and helps prevent abuse. A signed visitor cookie lasts up to 30 days. We use it, together with a protected hash of your network address, to enforce a three-minute daily voice allowance, resetting at midnight Eastern. Visitors on a shared network may share that allowance. Call durations, provider costs and anonymous usage identifiers are stored for up to 90 days after billing is confirmed. Unresolved billing records are kept until reconciled. Daily usage reports go to authorised Lumina Labs staff, without transcripts or visitor contact details. Text history expires after one hour and is deleted when you end the conversation; expired records are removed when new sessions are created. Live voice captions are displayed in your browser and are not stored in the website database. The voice agent retains basic call attributes rather than recordings or transcripts; provider processing remains subject to their terms.
Demo and sales enquiries
When you submit an enquiry, we store your contact details, your request, consent and up to four recent text questions so our team can respond through your chosen contact method. This does not subscribe you to marketing or SMS. An enquiry requests contact; it does not book a meeting.
Enquiries are held in a staff-only website queue for up to 90 days, with expired records removed during routine session cleanup. Website infrastructure and storage use Vercel and Supabase. Operational answer logs contain language, knowledge version and outcome, rather than the conversation, and are kept for up to 30 days.
Your choices
You can end the conversation to clear text history, stop voice at any time, or revoke microphone access in your browser. For access or deletion requests, contact us through the Help Desk. See also the platform’s privacy policy.